At Amor Dolor, we are committed to ensuring your satisfaction with every purchase. Please carefully review our return and refund policy to understand the procedures and conditions for returning items.
Claims for Misprinted/Damaged/Defective Items: Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Issues or Problems with Orders: If you or your customers notice an issue with the products or anything else on the order, please submit a problem report.
Return Address: The return address for Amor Dolor is set to our default facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns are donated to charity after 30 days. If our facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address: If you or your end customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed Shipments: Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment to yourself or your end customer.
Returned Orders Due to Wrong Shipping Address: If you haven’t registered an account on our website and added a billing method, any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost.
Returns of Sealed Goods: We do not accept returns of sealed goods, such as face masks, due to health or hygiene reasons. Returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer: It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion.
Notification for EU Consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament, the right of withdrawal may not be provided for goods made to the consumer’s specifications or clearly personalized; sealed goods unsealed after delivery and thus not suitable for return due to health protection or hygiene reasons. Therefore, Amor Dolor reserves the right to refuse returns at its sole discretion.
Return Address for Amor Dolor:
Once a return package reaches our facility, we’ll notify you via email, and based on the reason for the return, we’ll decide on the next steps.
For more information on returns, please refer to our FAQs.
If you have any questions or concerns regarding our return and refund policy, feel free to reach out to our support team at firstname.lastname@example.org.
This policy is subject to change, and any updates will be communicated on our website.